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Why a Carpet Survey Helps Provide an Accurate Cleaning Quote

By Neil Worsnop

Professional carpet cleaning isn't priced by room size alone. A survey assesses the carpet's construction, condition and level of soiling so that a quotation can reflect the work required.

A description over the phone may be enough for a rough estimate, but it cannot always reveal fibre type, fitting problems or stains that need additional treatment.

Inspecting the carpet before agreeing a fixed price helps establish how long the work will take and which cleaning method is suitable. It also gives both parties a clear understanding of what is included.

Access to Your Property

Practical arrangements can affect the time required before cleaning begins.

Is parking available close to the property, or will equipment need to be carried some distance? Is there access to electricity and somewhere appropriate to dispose of waste water?

None of these things prevent the carpet from being cleaned, but they all influence the time needed to complete the job.

Appointments outside normal working hours, such as evenings or Saturdays, may also attract a higher charge because of the additional time involved.

The Carpet Itself

Not all carpets are made the same.

A survey should identify the carpet's construction and fibre type. For example, a woven Axminster carpet requires a different approach from a tufted polypropylene carpet.

It should also check that the carpet is securely fitted and record any existing damage or areas requiring particular care before cleaning begins.

The Level of Soiling

A well-maintained carpet that is vacuumed regularly is usually straightforward to clean.

A carpet affected by pet accidents, coffee spills, food stains, marker pen or years of built-up soil is a very different proposition. These carpets often require additional stain treatments, specialist cleaning products and more time to achieve the best possible result.

No two carpets are ever identical.

Choosing the Right Cleaning Method

Assessing the carpet helps establish a suitable cleaning method.

The fibre type, construction and level of soiling all influence the cleaning products and techniques that will produce the safest and most effective result.

Choosing the correct chemistry is equally important. Different carpet fibres and stains require different cleaning products, so product selection should follow assessment rather than rely on a single treatment for every job.

The Size of the Job

The amount of carpet to be cleaned also affects the overall price.

Cleaning a single room often takes proportionally longer than cleaning an entire house because the travelling time, equipment setup and pack-away are much the same regardless of the size of the job.

As a result, the cost per square metre generally reduces as the amount of work increases.

What a Survey Should Establish

A survey should record the likely time required, any specialist treatments and the scope of the proposed cleaning. These details support a fixed written quotation.

It is also an opportunity to discuss drying times, furniture movement, access arrangements and any limits on stain removal before deciding whether to proceed.

Making an Informed Decision

No two carpets present exactly the same cleaning requirements. An inspection helps identify those differences rather than relying on room size alone.

A written assessment and clear quotation reduce misunderstandings about the price, the work included and the results that can reasonably be expected.

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