Most appointments can be completed in a few hours. However, each job depends on the size of the room, the amount of furniture that needs moving and any specific stains or marks that need attention. If you need to book an appointment in the evening or at the weekend, that's fine - give me a call on 01926 492696 or 07557 944461 for a quote.

Typically, carpets will be dry in an hour or two – but it depends on the types of fibre involved. Sofas and chairs can take a little longer. If time is an issue, I can arrange to lend you a fan or dehumidifier to speed up the drying process.

Yes. We only use cleaning solutions that are free of potentially harmful ingredients. The solutions are safe for children and pets, but my system removes virtually all traces of cleaning agents, so there is no residue left behind. If you’d like a copy of the information sheet, please ask.

Many customers ask me to return every 12 to 18 months. However, it really depends on the carpet usage and frequency of vacuuming. A main hallway will get dirty more quickly than a spare bedroom that gets little use. Regular vacuuming definitely helps.

Its very unlikely – and its never happened to one of my customers. If the carpet gets too wet (which often happens with DIY cleans), it may shrink. Colour changes may occur if the wrong cleaning solutions are used. My system removes virtually all the water during cleaning, and I identify the correct solutions right at the start.

Unfortunately not. Sometimes the fibres have actually changed colour, or redyed, and no amount of cleaning can reverse this. Using the wrong cleaning product can actually set a stain which could otherwise have been removed. It helps if you are able to tell us the cause of the stain but there are no guarantees although often it is surprising what can be achieved.

Stain protection treatments work by applying a protective layer on the fibres which repels liquid and reduces friction. Over time the covering can become worn away. A new coating can be applied after cleaning. The treatment buys time to have any spills or marks removed completely and we can advise on cost at the time of our inspection.

Three are lots of adverts for ‘professional’ carpet cleaning machines for hire. However, you are likely to be disappointed with the results. These hired machines cannot achieve the same standards and results as a professional carpet cleaner can. The two systems are not comparable and neither are the results.

My professional carpet cleaning equipment is bigger and heavier because it is more powerful. DIY carpet cleaning equipment just can’t get the results a professional can.

By the time you’ve travelled to the hire centre and back, bought shampoo, spent the time cleaning the carpet and then waiting for it to dry you could be surprised at the cost of doing it yourself. Hiring me will save you time and probably save money. And I guarantee you’ll get much better results.

To remove an odour you need to deal with the source. Spraying the air will hide a smell but not remove it. In the case of pet ‘accidents’ we use an anti-microbial solution during the cleaning process to kill the bacteria. Cigarette smoke, cooking odours and musty smells can all be removed successfully.